Ruby Launches a Paid Sabbatical Program for Our Virtual Receptionists!
Ruby at the 2011 "Best Companies to Work For" event To further support our unique Core Values, we are incredibly excited to launch a new sabbatical program at Ruby Receptionists: the “Five at Five!” In...
View ArticleMy Ruby Sabbatical: Empowering Women in Technology
It’s difficult to express the rush of emotions you feel when your awesome job gets epically more awesome. When our CEO Jill Nelson announced the Ruby “Five at Five” sabbatical program, I had just...
View ArticleA Parisian Sabbatical to Remember
Sara-Lee (left) and her sister in Paris Virtual receptionist Sara-Lee is quickly approaching her sixth year at Ruby, and recently returned to us from a whirlwind sabbatical in Paris! With Ruby’s “Five...
View Article5 Positive Phrases You Should Steal
Words are powerful. They can create connections or put distance between folks; they can result in appreciation or frustration. At Ruby, we’ve found careful and positive phrasing leads to gratifying...
View ArticlePlan Your Year with Insights from Ruby’s Data
Call data is the backbone of an organization like Ruby, where we look to the information to help direct staffing and ensure we’re providing the best experience for callers. In addition to keeping Ruby...
View Article5 Meeting Tips Guaranteed to WOW
Let’s face it—meetings are not everyone’s cup of tea. We all have our own hang ups and frustrations but the major complaint I’ve heard most often is meetings don’t always feel productive. This could...
View ArticleAre You Overlooking a Critical Piece of Customer Service?
I think we can all agree customer service is important. Statistic after statistic has shown consumers are willing to spend more on a service or product if they believe it will result in a better...
View ArticlePaging Dr. Ruby Ep. 7: Delivering a Great Experience for Mobile Callers
Did you know that since 2011, U.S. businesses have seen a 130% increase in calls from folks searching on their mobile phones? This is great news for small businesses who are often located nearby—which...
View ArticleRuby Founder & CEO to Speak at Exclusive Montgomery Summit
Ruby’s combination of real, human connections powered by smart technology has gained us national recognition and helped us achieve double-digit growth year after year. And next week, Ruby’s founder and...
View Article7 Years in the Top 100 Best Companies in Oregon
It’s rare for a company to sustain double-digit growth year after year, while maintaining a close-knit culture. Being named a top 10 “Best Company to Work For in Oregon” for the seventh year in a row...
View ArticleCome Say Hello at ABA Techshow March 17-18th
Rubys like nothing more than to make personal connections—especially when it’s face to face! Next week, several members of our team will be in attendance at the American Bar Association’s annual...
View ArticleClient Spotlight: Museum Hack
When your company’s mission is to produce customized, unique experiences for your customers, it’s important to deliver personalized service from the outset. For Nick Gray, Founder and CEO of Museum...
View ArticleWe’re In the Middle of an Inbound Call Renaissance—Are You Ready?
How cool are smartphones? These little computers allow us easy access to a wealth of information and services, and although we may rely on them more than we’d like, there’s no doubt about their...
View ArticleWhy Click-to-Call is Vital to Your Small Business Growth
What if the very moment a potential customer conjured up a need, you could magically appear to say, “I can do that for you!” No more spending big bucks on glossy ads just to garner a sale or two....
View ArticleHow Does Call Forwarding Work?
If you’ve had the pleasure of speaking with a receptionist at Ruby, you know the experience is nothing short of magical. But have you ever wondered about the behind-the-scenes magic that makes Ruby...
View ArticleTackling the Classic Dilemma: Hire In-House or Outsource?
The right receptionist can be an invaluable member of your team, building customer relationships and lessening many of the burdens of small business ownership. However, the financial commitment of...
View ArticleThe Secret to Charming Callers Every Time
Does the thought of answering your own phone make you a little anxious? Are you energized by data, facts, and figures—but not people? Are you looking for relief so you can focus on the work you’re...
View ArticleWhat Mobile Callers Want & How to Deliver
If you’re following our series, you know smartphone users are calling businesses more than ever before, and the number of mobile-to-business calls is expected to keep rising. How can small businesses...
View ArticleFrom Click to Customer: How to Capitalize on the the Inbound Call Renaissance
There’s nothing like a warm lead—a potential customer who needs a service or product you provide, and seeks you out as a solution. And for small businesses, there are more opportunities to capture...
View ArticleSmall is BIG: How Customer Service is Boosting Business
As we shared last year, more than 90% of U.S. businesses are small businesses. Despite the challenges, the entry rate of new businesses is growing steadily and, for the first time since 2007, exceeded...
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